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Drive revenue, reduce costs, and improve post-purchase customer interactions through AI and automation.
Coverage for accidental damage and more
Protect what matters most with Extend Product Protection.
Boost revenue and brand loyalty by offering protection from product failure and accidental damage.
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Protection for loss, damage, and theft
Make sure it gets there with Extend Shipping Protection.
Cut operational costs and eliminate stress caused by porch pirates and damaged deliveries.
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Automated claim handling
Nurture customer loyalty with a self-service claims experience.
Manage all delivery and fulfillment errors with a branded customer experience configured to reduce fraud and nurture brand loyalty.
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AI-powered fraud detection
Let AI help you stop bad actors from impacting your bottom line.
A powerful post-purchase fraud mitigation platform is built seamlessly into every step of the customer journey, stopping fraudsters in their tracks.
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Seamless returns and exchanges
Find cost savings through intelligent returns and exchanges.
Offer a personalized, customer-centered returns policy that increases lifetime value while lowering costs.
Learn MoreCut costs, save time, boost LTV.
Deliver instant claim processing that drives customer satisfaction and boosts loyalty.
Powerful AI identifies fraudulent customers so you can stop them in their tracks.
Adjust decisioning logic to match your business policies and standard operating procedures.
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A self-service experience customers want.
Offer customers hassle-free 24/7 online claim filing with a 96% CSAT score. No complaints, just great service.
Quick, friendly and professional service. Extremely happy.
Absolutely the easiest claim process I’ve ever experienced!
Extremely friendly associate. Quick responses. Highly recommend.
The plan is definitely worth the price and great customer service!
In a stressful time, you made it so easy and painless to file my claim.
Fast response, I got my new part sent out and ordered in less than 48 hours. Thank you.
The process was very easy and I appreciate being able to do everything online.
Quick, friendly and professional service. Extremely happy.
Absolutely the easiest claim process I’ve ever experienced!
Extremely friendly associate. Quick responses. Highly recommend.
The plan is definitely worth the price and great customer service!
In a stressful time, you made it so easy and painless to file my claim.
Fast response, I got my new part sent out and ordered in less than 48 hours. Thank you.
The process was very easy and I appreciate being able to do everything online.
Lower risk. Greater reward.
Maximize loyalty with positive customer experiences that weed out the bad actors.
Minimize liability and risk while reducing post-purchase fraud.
Streamline claim resolution with 98% processed in 90 seconds or less.
Drive an average +61% lift in customer lifetime value.
Offload liability and risk while reducing fraudulent activity.
Extend manages claims, with 98% processed in 90 seconds or less.
84% of customers say they’ll buy Extend again.
Merchants receive a portion of each Extend protection plan sale, which goes straight to your bottom line.
Automate claims resolution from intake through fulfillment without requiring manual customer touchpoints.
Order tracking, claim intake and resolution, fraud and abuse monitoring — all conveniently in one place.
Simple claim filing, with over 98% of Extend claims being resolved in 90 seconds or less, turning frowns upside down.
Turn potential detractors into long-term brand advocates and repeat buyers with fast and easy claim resolution.
Understand performance while our data scientists and marketing experts optimize Extend offers to drive more revenue.
Our platform was built to enable any merchant to offer protection plans. Seamlessly integrate with Extend using our robust APIs or commerce platform integrations. Our tech will then optimize your warranty offers in order to maximize your conversion rates and revenue.
Real results from real Extend merchants.
Extend is trusted by hundreds of merchant partners to deliver positive customer experiences and increased margins
After launching co-branded social media ads featuring Extend, OURA reduced customer acquisition costs by 10%. The ads were successful over 8+ months.
Resident doubled their attach rate after choosing Extend over their previous product protection provider.
Extend enabled The Dufresne Group Canada to expand their warrantable portfolio by 28% and include more products.
My Trio Rings built customer confidence with Extend, leading to a 10.6% increase in conversion rate year-over-year.
Since partnering with Extend, BlendJet has made $500,000 in product protection plan sales, led by a sitewide conversion rate of 11%.
With Extend, Boutique Rugs has seen a 45% Shipping Protection attach rate, offsetting the risk and costs related to shipping losses.
Real results from real Extend merchants.
Extend protection plans are trusted by more than 1,000 merchant partners to deliver positive customer experiences and increased margins.
After launching co-branded social media ads featuring Extend, OURA reduced customer acquisition costs by 10%. The ads were successful over 8+ months.
Resident doubled their attach rate after choosing Extend over their previous product protection provider.
Extend enabled The Dufresne Group Canada to expand their warrantable portfolio by 28% and include more products.
My Trio Rings built customer confidence with Extend, leading to a 10.6% increase in conversion rate year-over-year.
Since partnering with Extend, BlendJet has made $500,000 in product protection plan sales, led by a sitewide conversion rate of 11%.
With Extend, Boutique Rugs has seen a 45% Shipping Protection attach rate, offsetting the risk and costs related to shipping losses.
