Seamless returns that build loyalty
Find cost savings through automation with Extend Intelligent Returns and Exchanges.
A better approach to returns and exchanges.
Give your customers the power to initiate returns and exchanges from a single, streamlined user platform. Your unique returns and exchanges flow is based on loyalty member status, lifetime value, and consumer risk.
Best of all, Extend’s automated processes free up your support team to focus on other tasks, saving your business money.
Personalize and uplevel your returns policy.
Drive loyalty and lower costs with an efficient returns and exchanges process that’s driven by AI technology.
Set custom refund triggers based on risk level, assign unique reimbursement options — like a refund or a store credit — based on CLTV, customize your refund window based on loyalty status, and more.
Reduce your rate of fraudulent returns with AI.
Let AI-powered fraud mitigation ensure that each return or exchange is legitimate, reducing the need for manual processing.
Identify and stop fake tracking ID (FTID) fraud, minimize cost of bracketing, stop repeat abusers, and more.
Everything you need to fight fraud and increase loyalty. All under a single login.
Seamless returns that build loyalty
It’s the post-purchase platform you’ve been looking for.
Schedule a Demo
You’ve got 1,200+ reasons to believe.
Our merchants are our partners. Indy had Short Round. Han had Chewie. We’ve got you. With over 1,200 trusted partnerships under our belt, we work hand in hand to deliver positive customer experiences and increased margins for merchants of all sizes and stages of growth.
A platform built to boost your business.
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