Good for business.

Great for customers.

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Simplified solution
Automated claim support, AI-powered fraud mitigation, and more
98%
of claims processed in 90 seconds or less
A woman blowdrying her hair
$100
billion
lost to fraudulent returns in 2023
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A man smiling listening to music with headphones on
"The service level Extend has provided our team has been incredible.”
Kim Yost, President
Dufresne Furniture

A single platform for every post-purchase interaction.

Resolve customer issues with one dynamic solution.

Drive revenue, reduce costs, and improve post-purchase customer interactions through AI and automation.

Protection

Coverage for accidents and more

Shipping

Protection for loss, damage, and theft

Claims

Automated claim support

Fraud

AI-powered fraud detection

Returns

Seamless returns and exchanges

Protect what matters most with Extend Product Protection.

Boost revenue and brand loyalty by offering protection from product failure and accidental damage.

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Make sure it gets there with Extend Shipping Protection.

Cut operational costs and eliminate stress caused by porch pirates and damaged deliveries.

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Nurture customer loyalty with a self-service claims experience.

Manage all delivery and fulfillment errors with a branded customer experience configured to reduce fraud and nurture brand loyalty.

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Let AI help you stop bad actors from impacting your bottom line.

A powerful post-purchase fraud mitigation platform is built seamlessly into every step of the customer journey, stopping fraudsters in their tracks.

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Find cost savings through intelligent returns and exchanges.

Offer a personalized, customer-centered returns policy that increases lifetime value while lowering costs.

Learn More
Resolve customer issues with one dynamic solution.

Drive revenue, reduce costs, and improve post-purchase customer interactions through AI and automation.

Protection

Coverage for accidental damage and more

Protect what matters most with Extend Product Protection.

Boost revenue and brand loyalty by offering protection from product failure and accidental damage.

Learn More
Shipping

Protection for loss, damage, and theft

Make sure it gets there with Extend Shipping Protection.

Cut operational costs and eliminate stress caused by porch pirates and damaged deliveries.

Learn More
Claims

Automated claim handling

Nurture customer loyalty with a self-service claims experience.

Manage all delivery and fulfillment errors with a branded customer experience configured to reduce fraud and nurture brand loyalty.

Learn More
Fraud

AI-powered fraud detection

Let AI help you stop bad actors from impacting your bottom line.

A powerful post-purchase fraud mitigation platform is built seamlessly into every step of the customer journey, stopping fraudsters in their tracks.

Learn More
Returns

Seamless returns and exchanges

Find cost savings through intelligent returns and exchanges.

Offer a personalized, customer-centered returns policy that increases lifetime value while lowering costs.

Learn More
why extend

Increase margins, streamline customer interactions, and reduce post-purchase fraud.

Automate your claims experience, boost customer loyalty, and lower operational overhead with a white-labeled, self-service experience. Customers can view order status and tracking, file claims related to shipping or product issues, initiate returns and exchanges, and receive immediate resolutions. All in one place.

Add product protection
Life happens. Enjoy peace of mind knowing your product is protected from accidental damage.

Coverage includes:

  • Hassle-free repairs
  • Accidental damage such as rips and tears
  • Stains from food and drinks

Offer customers product protection for accidental damage and extended warranties.

add shipping protection

Protect customers from package loss, damage, and theft during shipping.

track
intake
resolve

Automate claim support processes with built-in fraud monitoring.

approve
deny

Identify possible fraud with automated fraud risk scores based on abnormal user behavior, lifetime value, AI-powered document validation, and more.

initiate
intake
validate
resolve

Automate returns and exchanges with personalized policies while reducing your rate of fraudulent returns.

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We’re all about making life easier, and we prove that  from the start. Integrating Extend is simple — no matter what commerce platform you use. Our team handles everything from automating claim support to preventing fraud and more. We do the heavy lifting. You just flip on the switch.

POST-PURCHASE AUTOMATION

Cut costs, save time, boost LTV.

Automated claim support

Deliver instant claim processing that drives customer satisfaction and boosts loyalty.

AI-powered fraud monitoring

Powerful AI identifies fraudulent customers so you can stop them in their tracks.

Configurable business rules

Adjust decisioning logic to match your business policies and standard operating procedures.

Any product. Any industry. All good.

The end-to-end solution for everyone, from furniture to fine jewelry, mattresses to motors, bikes and beyond.

Electronics Industry
Exercise & Fitness IndustryOutdoor & Recreation Industry
Auto industryFurniture industry
eBikes & Scooters industry
Jewelry industry
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We've got pros. In different area codes.

Our extensive service network across the US and Canada provides expert servicing and quality customer service.

Ready to get started?

Schedule a Demo

Ready to get started?

Schedule a Demo